Frequently Asked Questions
QUESTIONS
1. What does my cruise fare include?
2. What are the customs allowances?
3. Documentation, Visas & Passports
4. What time do I board the ship on embarkation day?
5. What is online registration?
6. How can I contact family/friends back home?
7. Do they have babysitting on board?
ANSWERS
1. Q. What does my cruise fare include?
A. Your cruise fare entitles you to accommodations, meals and entertainment aboard ship. Specialty restaurants are available with either nominal cover charges or fixed price menus and à la carte pricing in addition to the standard dining program. Items of a personal nature are not included, such as alcoholic beverages and soft drinks, spa treatments, indoor pool relaxation areas, certain specialty exercise classes, laundry, photographs, casino, ship-to-shore phone, email, Internet, fax and Shore Excursions. Government taxes and fees are also not included.
2. Q. What are the customs allowances?
A. United States residents must declare all articles acquired abroad and in their possession when they return to the U.S. This includes items purchased in "duty-free" shops. The duty-free exemption allowed for purchases or gifts for returning U.S. residents varies, depending on how long they have been out of the U.S. and which countries they have visited. The standard exemption for U.S. residents who have been abroad more than 48 hours is $600 - $800, which may include one liter of alcohol (if you are at least 21), 100 cigars and 200 cigarettes. You can also obtain information before you sail by contacting the nearest U.S. Customs office (look under United States Government, Department of Treasury in your local phone book). You can also visit the U.S. Customs website - www.customs.ustreas.gov - or call 1-202-927-6724 and ask for the brochure "Know Before You Go."
3. Q. Documentation, Visas & Passports
A. All United States and Canadian citizens must carry proof of citizenship such as a valid passport or birth certificate along with a government issued photo ID (16 years or older). It is your responsibility to check with your local immigration office and/or respective embassy or consulate to determine requirements for passports, visas and other documentation, including vaccinations for infectious diseases. Guests denied boarding by local immigration officials for lack of proper documents are not entitled to a cruise refund. Here are some guidelines.
For travel from the United States: To destinations in Canada, Bermuda, Mexico, the Bahamas and the Caribbean, guests who are not United States or Canadian citizens must carry a valid passport and multiple entry visa for entry into the United States (B-2 Visitor Visa), or a visa waiver. As visa requirements vary by country and are subject to change, guests who are not United States or Canadian citizens are urged to contact your local immigration office and/or respective embassy or consulate to determine the entry requirements for your cruise destinations.
For travel abroad: As visa requirements vary by country and are subject to change, all guests traveling abroad are urged to contact your local immigration office and/or respective embassy or consulate to determine the entry requirements for your cruise destinations.
4. Q. What time do I board the ship on embarkation day?
A. Arrival at the Cruise Terminal: For your comfort and convenience, we recommend that guests who have completed Online Check-In arrive at the cruise terminal no earlier than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. Because of security regulations, guests may not be allowed to enter the cruise terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the cruise terminal may be limited. Guests who have not completed their Online Check-In must arrive at the pier at least 2 hours prior to scheduled embarkation time.
5. Q. What is online registration?
A. When you register online, you have the convenience of expediting your check-in process by registering for your cruise in advance, while also satisfying Department of Homeland Security requirements
6. Q. How can I contact family/friends back home?
A. The most economical way to communicatewith friends and family back home is via e-mail. Many cruise ships offer internet service for a nominal fee. Some cruise lines have started to offer onboard cellular service as well, you also have the regular in room telephones as well, but keep in mind they can be expensive.
7. Q. Do they have babysitting on board?
A.
QUESTIONS
1. What does my cruise fare include?
2. What are the customs allowances?
3. Documentation, Visas & Passports
4. What time do I board the ship on embarkation day?
5. What is online registration?
6. How can I contact family/friends back home?
7. Do they have babysitting on board?
ANSWERS
1. Q. What does my cruise fare include?
A. Your cruise fare entitles you to accommodations, meals and entertainment aboard ship. Specialty restaurants are available with either nominal cover charges or fixed price menus and à la carte pricing in addition to the standard dining program. Items of a personal nature are not included, such as alcoholic beverages and soft drinks, spa treatments, indoor pool relaxation areas, certain specialty exercise classes, laundry, photographs, casino, ship-to-shore phone, email, Internet, fax and Shore Excursions. Government taxes and fees are also not included.
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2. Q. What are the customs allowances?
A. United States residents must declare all articles acquired abroad and in their possession when they return to the U.S. This includes items purchased in "duty-free" shops. The duty-free exemption allowed for purchases or gifts for returning U.S. residents varies, depending on how long they have been out of the U.S. and which countries they have visited. The standard exemption for U.S. residents who have been abroad more than 48 hours is $600 - $800, which may include one liter of alcohol (if you are at least 21), 100 cigars and 200 cigarettes. You can also obtain information before you sail by contacting the nearest U.S. Customs office (look under United States Government, Department of Treasury in your local phone book). You can also visit the U.S. Customs website - www.customs.ustreas.gov - or call 1-202-927-6724 and ask for the brochure "Know Before You Go."
Back to top
3. Q. Documentation, Visas & Passports
A. All United States and Canadian citizens must carry proof of citizenship such as a valid passport or birth certificate along with a government issued photo ID (16 years or older). It is your responsibility to check with your local immigration office and/or respective embassy or consulate to determine requirements for passports, visas and other documentation, including vaccinations for infectious diseases. Guests denied boarding by local immigration officials for lack of proper documents are not entitled to a cruise refund. Here are some guidelines.
For travel from the United States: To destinations in Canada, Bermuda, Mexico, the Bahamas and the Caribbean, guests who are not United States or Canadian citizens must carry a valid passport and multiple entry visa for entry into the United States (B-2 Visitor Visa), or a visa waiver. As visa requirements vary by country and are subject to change, guests who are not United States or Canadian citizens are urged to contact your local immigration office and/or respective embassy or consulate to determine the entry requirements for your cruise destinations.
For travel abroad: As visa requirements vary by country and are subject to change, all guests traveling abroad are urged to contact your local immigration office and/or respective embassy or consulate to determine the entry requirements for your cruise destinations.
Back to top
4. Q. What time do I board the ship on embarkation day?
A. Arrival at the Cruise Terminal: For your comfort and convenience, we recommend that guests who have completed Online Check-In arrive at the cruise terminal no earlier than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. Because of security regulations, guests may not be allowed to enter the cruise terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the cruise terminal may be limited. Guests who have not completed their Online Check-In must arrive at the pier at least 2 hours prior to scheduled embarkation time.
Back to top
5. Q. What is online registration?
A. When you register online, you have the convenience of expediting your check-in process by registering for your cruise in advance, while also satisfying Department of Homeland Security requirements
Back to top
6. Q. How can I contact family/friends back home?
A. The most economical way to communicatewith friends and family back home is via e-mail. Many cruise ships offer internet service for a nominal fee. Some cruise lines have started to offer onboard cellular service as well, you also have the regular in room telephones as well, but keep in mind they can be expensive.
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7. Q. Do they have babysitting on board?
A.
Most of the major cruise lines offer babysitting services. Ask your cruise specialist to check with the cruise line about the policy in place for the specific cruise you are considering. There is generally a fee for these services
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